General Inquiries

For questions about the Erufo platform, account matters, partnerships, or any non-technical topic, contact our support team.

Email: [email protected]

• Provide your organization name and a brief summary of your inquiry.
• Indicate the product area or feature you are referencing.
• Include relevant account identifiers or order numbers if applicable.

Developer Submissions

We welcome API integrations, partner collaborations, and developer program inquiries. To ensure efficient handling, submit all materials via email with the subject line “Developer Submission.”

Send to: [email protected]

• Overview: project name, target platforms, and intended use case.
• Technical details: API endpoints, authentication, data models, and sample requests.
• Artifacts: code samples, SDKs, integration guides, and any test credentials (where permitted).
• Contacts: primary point of contact and preferred communication channel.

Note: Submissions receive an acknowledgement within two business days. A dedicated partner liaison will guide the review process and next steps.

Response Times

Our emphasis is on timely, transparent updates. The following benchmarks reflect our standard performance under normal operations:

• General inquiries: acknowledgement within 1 business day; status updates provided as progress is made.
• Developer submissions: acknowledgement within 2 business days; substantive review within 3–5 business days.
• Urgent matters: mark the subject line with “Urgent” to request escalation; we prioritize critical issues accordingly.

We commit to keeping you informed of milestones and any delays caused by extraordinary circumstances.